Experience required for the Job: 10 - 15 years.
Job Location: Kolkata
Looking for immediate joiners.
The commercial manager has the overall responsibility to achieve continuous improvement in
invoice quality and debt management and achieve results that are recognized as best in Industry
To manage the Credit Control team in order to mitigate risk associated with customer
credit and increase the inflow of cash available to the company by efficiently managing
the collection of overdue invoices, whilst maintaining high levels of customer
.To ensure that all invoice queries are resolved in a timely manner, and support the
Billing Function to ensure clean invoices are issued to our customers and getting paid
Authorized to control all staff, equipment, and systems deployed within the Billing and Credit
control department environment. Seeks approval for necessary capital expenditures and
resources in line with the organizations rules and the Credit Control processes.
Strategic Targets / Budget - as set in the following areas
Target days of DSO
% Target achievement of over 60 days debt
%Target achievement in Quantum collection.
100% invoice submission to the customers by 5th of every month.
% Target Achievement of bad debt as a % of total ledger value.
To ensure effectively staff and monitor resources in order to meet and exceed internal and
external service levels at all times.
Ensure the Credit Control department is sufficiently resourced
Monitor effectiveness of equipment and report problems to the helpdesk.
Credit Control Management
To ensure, manage and deploy risk mitigation of customer credit and the collection of
outstanding debt from customers in a timely and professional manner.
Evaluate customers creditworthiness to support the sales process
Perform customer account reconciliation when required
Perform AR to GL reconciliation where not automatically performed within an integrated
Ensure collection systems are maintained efficiently and accurately
Sign off bad debt write offs in line with Credit Control policies
Support other departments for swift resolution of queries
Escalate problem collections to superiors and sales force as appropriate
Manage the relationships with external suppliers, such as debt collection agencies, by
monitoring and maintaining agreed service levels.
Advise withdrawal of credit facilities to customers who have exceeded pre-determined credit
limit without timely payments.
Ensure that the customer is clearly made aware of DTDC Courier & Cargo Ltd payment policy
and invoicing procedures before signing up the agreement.
To ensure the resolution of invoice related queries and complaints from customers in a timely
and professional manner.
Approve credit notes when appropriate and within a timely manner
Process customer claims on a timely manner.
Identify recurring queries and implement corrective action
Ensure completeness of query logging and reporting in accordance with company policy
Escalate queries to superiors as appropriate
Ensure query systems are maintained efficiently and accurately
To ensure, and monitor the timely delivery of invoices
Ledger review to be done to ensure that there are no old outstanding lying un-resolved
To ensure timely ledger maintenance
To visit the ROs & branches on regular basis, and hold meetings with the credit control teams
To ensure the proper and timely input/updating of systems.
Generation of weekly and monthly reports to know the collections, and status of debts and to
keep a track of how individual CCs are progressing.
Reporting of DSO, and Aged debt % on a monthly basis for individual CCs.
Setting up the targets for CC Team in consultation with the tor.
To make a proper analysis of debts and credit notes
To provide necessary data to management on debts and customer queries.
To attend any other special assignment as and when required by the management.
Occupational Health and Safety
It is the duty of all Managers and Supervisors, to monitor the conduct and working practices of
their staff and to ensure they comply with the legislation and company policy relating to
Occupational Health and Safety.
To identify all risks and hazards in the work place and provide the means to prevent harmful
To provide and maintain safe work systems.
To ensure all employees comply with the Health and Safety legislation and company policies.
To ensure that all employees understand, implement and apply all the safety measures which
have been identified.
To inform Occupational Health and Safety representatives of any incidents which occur in that
designated area of the workplace Departmental and cross-functional process improvement
To cross-functionally analyze, agree, implement and monitor credit control processes and
activities in order to continuously action issues and improve efficiency and effectiveness.
Create and maintain a close working relationship with sales force regarding activities that
impact the collection department
To liaise with customers and the sales force and visit customers where necessary/appropriate
Monitoring quality, efficiency and risk to ensure controls are effectively in place and
implementing corrective actions where appropriate.
Analyze debt structure and portfolio and improve credit approach in line with the credit
policies guidelines per customer segment.
Identify and correct weaknesses in process or system efficiency
Provide performance management reports to superiors
To lead, motivate and empower staff through effective and open communication, excellent
leadership, regular performance feedback and teambuilding, in order to maximize customer
satisfaction, business results and employees satisfaction.
Ensure the compliance to formal recruitment procedures, with Human Resources
Ensure effective communication and dissemination to all staff in the Credit Control team
Through training and coaching, ensure that staff are equipped with the right skills, knowledge,
Establish a coaching mindset and culture in the team by ensuring that regular and effective
coaching is in place for all employees and supporting the Team Leaders in their coaching
Ensure that the correct processes for employee counseling and/or discipline are in place.
Implement challenging but achievable reward and recognition schemes, in collaboration with
Human Resources, which help to create highly motivated staff, and to reward excellent
performance through both financial and non-financial means.
Participate in the implementation of succession-planning frameworks
Ensure that management are aware of the needs of employees through the effective
management of employee satisfaction surveys and accompanying action plans, and through
two-way through forums and suggestion schemes.
Actively measure and analyze employee retention rates and feedback gained from exit
interviews, to understand and act upon the factors affecting employee retention.
Conduct regular individual coaching and annual Performance Reviews of the Team Leaders
Conduct regular group review meetings with Team Leaders to assess team performance and
progress against business plans.
Promote the corporate values through active participation in the corporate initiatives.
Comply with all Company related policies, procedures and legal requirements (HR, Health &
Safety, Security, etc.)
To contribute to the effective rollout of cross-functional projects, through contribution of
professional expertise and leadership.
Manage internal Credit Control projects
Ensure achievement of action points assigned.
Ensure the involvement of those with the appropriate expertise and accountability.
Work group activities
To participate in or support the Corporate Credit Control Work Group activities in order to
establish consistent Billing practices and improve performance through process and procedural
Contribute to the Corporate Credit Control Work Group activities and decision through
Share local best practices
Desirable Skill Set
Minimum Bachelors Degree preferable Bcom
Credit professional certification (ICM or other recognized organisation)
Creating and Sustaining Social Responsibility
Cross functional understanding
Qualifications and Experience
Good verbal and written English skills
Minimum 5 years working experience in a Credit Control environment.
Extensive knowledge of the Transport industry, local and international
Project Management skills
Financial skills, e.g. cost/benefits scenarios in order to make a decision
Knowledge of local fiscal requirements
Working Knowledge of SAP ERP system is a must.