Graduate with 10-15 yrs experience required as Commercial Manager at a Logistics Major, Kolkata
Logistic Company
Experience : 10years - 15 years
Salary: 0.0 Lacs - 0.0 Lacs
Location: India, Kolkata,
Job Validity: 2021-04-30
Functional Skills: Vendor Management,Accounts payable,Others
Job Type : Permanent
Industry : Logistics
Qualification : Commerce Graduate,
Role : Graduate with 10-15 yrs experience required as Commercial Manager at a Logistics Major, Kolkata

Job Description

Experience required for the Job: 10 - 15 years.

Job Location: Kolkata

Looking for immediate joiners.


The commercial manager has the overall responsibility to achieve continuous improvement in

invoice quality and debt management and achieve results that are recognized as best in Industry


To manage the Credit Control team in order to mitigate risk associated with customer

credit and increase the inflow of cash available to the company by efficiently managing

the collection of overdue invoices, whilst maintaining high levels of customer


.To ensure that all invoice queries are resolved in a timely manner, and support the

Billing Function to ensure clean invoices are issued to our customers and getting paid




Authorized to control all staff, equipment, and systems deployed within the Billing and Credit

control department environment. Seeks approval for necessary capital expenditures and

resources in line with the organizations rules and the Credit Control processes.



Strategic Targets / Budget - as set in the following areas

Target days of DSO

% Target achievement of over 60 days debt

%Target achievement in Quantum collection.

100% invoice submission to the customers by 5th of every month.

% Target Achievement of bad debt as a % of total ledger value.


Resource management

To ensure effectively staff and monitor resources in order to meet and exceed internal and

external service levels at all times.

Ensure the Credit Control department is sufficiently resourced

Monitor effectiveness of equipment and report problems to the helpdesk.


Credit Control Management

To ensure, manage and deploy risk mitigation of customer credit and the collection of

outstanding debt from customers in a timely and professional manner.

Evaluate customers creditworthiness to support the sales process

Perform customer account reconciliation when required

Perform AR to GL reconciliation where not automatically performed within an integrated


Ensure collection systems are maintained efficiently and accurately

Sign off bad debt write offs in line with Credit Control policies

Support other departments for swift resolution of queries

Escalate problem collections to superiors and sales force as appropriate

Manage the relationships with external suppliers, such as debt collection agencies, by

monitoring and maintaining agreed service levels.

Advise withdrawal of credit facilities to customers who have exceeded pre-determined credit

limit without timely payments.

Ensure that the customer is clearly made aware of DTDC Courier & Cargo Ltd payment policy

and invoicing procedures before signing up the agreement.


Query Management

To ensure the resolution of invoice related queries and complaints from customers in a timely

and professional manner.

Approve credit notes when appropriate and within a timely manner

Process customer claims on a timely manner.

Identify recurring queries and implement corrective action

Ensure completeness of query logging and reporting in accordance with company policy

Escalate queries to superiors as appropriate

Ensure query systems are maintained efficiently and accurately



To ensure, and monitor the timely delivery of invoices

Ledger review to be done to ensure that there are no old outstanding lying un-resolved

To ensure timely ledger maintenance

To visit the ROs & branches on regular basis, and hold meetings with the credit control teams

To ensure the proper and timely input/updating of systems.



Generation of weekly and monthly reports to know the collections, and status of debts and to

keep a track of how individual CCs are progressing.

Reporting of DSO, and Aged debt % on a monthly basis for individual CCs.

Setting up the targets for CC Team in consultation with the tor.

To make a proper analysis of debts and credit notes

To provide necessary data to management on debts and customer queries.

To attend any other special assignment as and when required by the management.

Occupational Health and Safety

It is the duty of all Managers and Supervisors, to monitor the conduct and working practices of

their staff and to ensure they comply with the legislation and company policy relating to

Occupational Health and Safety.

To identify all risks and hazards in the work place and provide the means to prevent harmful


To provide and maintain safe work systems.

To ensure all employees comply with the Health and Safety legislation and company policies.

To ensure that all employees understand, implement and apply all the safety measures which

have been identified.

To inform Occupational Health and Safety representatives of any incidents which occur in that

designated area of the workplace Departmental and cross-functional process improvement

To cross-functionally analyze, agree, implement and monitor credit control processes and

activities in order to continuously action issues and improve efficiency and effectiveness.

Create and maintain a close working relationship with sales force regarding activities that

impact the collection department

To liaise with customers and the sales force and visit customers where necessary/appropriate

Monitoring quality, efficiency and risk to ensure controls are effectively in place and

implementing corrective actions where appropriate.

Analyze debt structure and portfolio and improve credit approach in line with the credit

policies guidelines per customer segment.

Identify and correct weaknesses in process or system efficiency

Provide performance management reports to superiors

People management

To lead, motivate and empower staff through effective and open communication, excellent

leadership, regular performance feedback and teambuilding, in order to maximize customer

satisfaction, business results and employees satisfaction.

Ensure the compliance to formal recruitment procedures, with Human Resources

Ensure effective communication and dissemination to all staff in the Credit Control team

Through training and coaching, ensure that staff are equipped with the right skills, knowledge,


Establish a coaching mindset and culture in the team by ensuring that regular and effective

coaching is in place for all employees and supporting the Team Leaders in their coaching


Ensure that the correct processes for employee counseling and/or discipline are in place.

Implement challenging but achievable reward and recognition schemes, in collaboration with

Human Resources, which help to create highly motivated staff, and to reward excellent

performance through both financial and non-financial means.

Participate in the implementation of succession-planning frameworks

Ensure that management are aware of the needs of employees through the effective

management of employee satisfaction surveys and accompanying action plans, and through

two-way through forums and suggestion schemes.

Actively measure and analyze employee retention rates and feedback gained from exit

interviews, to understand and act upon the factors affecting employee retention.

Conduct regular individual coaching and annual Performance Reviews of the Team Leaders

Conduct regular group review meetings with Team Leaders to assess team performance and

progress against business plans.

Promote the corporate values through active participation in the corporate initiatives.

Comply with all Company related policies, procedures and legal requirements (HR, Health &

Safety, Security, etc.)

Project work

To contribute to the effective rollout of cross-functional projects, through contribution of

professional expertise and leadership.

Manage internal Credit Control projects

Ensure achievement of action points assigned.

Ensure the involvement of those with the appropriate expertise and accountability.

Work group activities

To participate in or support the Corporate Credit Control Work Group activities in order to

establish consistent Billing practices and improve performance through process and procedural


Contribute to the Corporate Credit Control Work Group activities and decision through

professional expertise

Share local best practices

Desirable Skill Set

Minimum Bachelors Degree preferable Bcom

Credit professional certification (ICM or other recognized organisation)

Fixed competencies

Delighting Customers



Continuous Improvement

Creating and Sustaining Social Responsibility

Managing Results


People Management

Functional competencies

Numerical skills

PC skills

Telephone Skills


Cross functional understanding

Qualifications and Experience

Good verbal and written English skills

Minimum 5 years working experience in a Credit Control environment.

Extensive knowledge of the Transport industry, local and international

Project Management skills

Financial skills, e.g. cost/benefits scenarios in order to make a decision

Knowledge of local fiscal requirements

Working Knowledge of SAP ERP system is a must. 

About Company

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Posted on
04 Mar 2021