Job description

Head - Shared Services Center

Position Summary:

Shared Services Head will be responsible to:

• Ensure best practice across the transactional finance stream of the business,
• Planning and delivery of an excellent centralized transactional service to the business
• Help drive shared service strategy and performance,
• Lead and develop a SSC finance team identifying opportunities for improvement in systems and process to drive customer satisfaction.

To succeed in the role one must be a qualified accountant, having a proven track record of managing delivery within a Shared Service financial environment

Job Responsibilities:

Key Responsibilities Include:

• Lead team to understand, improve and document Functional, and local business processes to be more aligned to a centralized Shared Services Operations
• 
  Continuous improvement of systems to support the process of centralized operations and subsequent process optimization efforts
• 
  Work with and/or direct IT team members to develop solutions and ensure systems meet the needs of the SSC organization in terms of functionality and quality
• 
  Collaborate with the business Stakeholders to identify and prioritize the delivery of SSC Processes and help in optimizing existing capabilities
• 
  Gather requirements and instruct/develop systems designs resulting in the delivery of new systems (people/process/technology) capabilities for the SSC Processes
• 
  Ensure business users are adequately trained and educated in the change of business processes implemented to centralize the Transactional services

• Develop and maintain working knowledge of Shared Services industry trends and business best practices

• Review of SSC Master Project Plan to identify gaps and failure modes and Get Project Team on-board all on project objective, scope of work and key milestones.

• Meeting and Communicating with Key Stake Holders to provide periodic updates

• Provide regular direction and supervision to the team to organize and track the Phase deliverables without any potential delays as per the Project Plan

• Prepare the SSC budget, Track Accruals and consistently adherence to the SSC budgeted plan

• Prepare Transition Governance Rigor & Toll Gate Review Mechanism, Review risk and mitigation plan, present same to Country SSC Steering Committee

• Review Standard Operating Procedures and ensure sign off on the documentation and Finalize list of in-scope SLA & KPI for SSC

• Review Daily metric performance of SSC Processes, Understand pain points of key stakeholders and resolve issues and escalations

• Review performance of SSC team , provide feedback to team members as required

Basic Educational Qualifications:

Essential:

• MBA/ CA  with robust appreciation/knowledge of information technology preferred

Desired/ Preferable:

• Six Sigma, Lean , Project Management and Process Improvement certifications
• Manufacturing/Industry specific experience including process owner responsibilities for policy and procedures and internal SOX controls over financial reporting in a finance shared services environment
• Knowledge of SAP is must